Privacy Policy

Privacy Policy 
Effective Date: 3/1/2023
Business Name: Systems Family Concierge 

At Systems Family Concierge, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect 
We collect information you voluntarily provide when you: 
- Submit a form on our website 
- Request or book services 
- Communicate with us via email, phone, text, or social media 

This may include: 
- Name 
- Email address 
- Phone number 
- Home address (for service coordination) 
- Details about your household needs or preferences 

We also collect limited non-personal data (such as browser type or website usage) through cookies to improve our website experience.

2. How We Use Your Information 
We use your information to: 
- Schedule and deliver concierge and home management services 
- Communicate with you about appointments, updates, and support 
- Send invoices and process payments 
- Improve our services and client experience 
- Occasionally send updates or offerings (you can opt out at any time)

3. Payments & Financial Information 
All payments are processed securely through Square. 

Systems Family Concierge does not store or have direct access to your full payment details. Payment information is handled in accordance with Square’s security and privacy standards.

4. Sharing Your Information 
We do not sell or rent your personal information.

We may share necessary information with: 
- Trusted team members providing services in your home 
- Service providers (such as scheduling or communication tools) 
- Payment processors (Square) 

All team members and partners are expected to maintain strict confidentiality and professionalism.

5. In-Home Service Considerations 
Because our services take place in clients’ homes, we may have access to personal environments and information. 

We treat all client homes, belongings, and personal details with discretion and respect. Any information observed or shared during services is kept confidential within our team.

6. Data Security 
We take reasonable steps to protect your information using secure systems and practices. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Cookies & Website Tracking 
Our website may use cookies or similar technologies to understand how visitors use our site and to improve performance. You can adjust your browser settings to disable cookies if preferred.

8. Your Rights 
You may: 
- Request access to your personal information 
- Ask us to update or correct your data 
- Request deletion of your information (subject to business and legal requirements) 

To make a request, contact us at: info@systemsmn.com

9. Third-Party Links 
Our website may include links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy 
We may update this Privacy Policy occasionally. Updates will be posted here with a revised effective date.

11. Contact 
If you have any questions about this policy or how your information is handled, please contact: 

Systems Family Concierge 
Email: info@systemsmn.com